Your Initial Appointment
Your initial appointment will only be confirmed, once booking has been made and fully paid for. You will receive an email and receipt upon full payment confirming the time, date and mode of your appointment.  It is your responsibility to ensure that you attend your appointment either online or in person and that this mode of the appointment is confirmed in advance. 

Your Subsequent Appointments
A payment to confirm your appointment is required (2) business days prior to your appointment where you will receive an email and receipt of purchase. It is your responsibility to ensure that you attend your appointment either online or in person and that this mode of the appointment is confirmed in advance. 
Please note that all payments are handled through Stripe and a confirmation payment will be processed (1) business day before your appointment, unless you have contacted admin to reschedule (which must be initiated via phone call at least 48 hours in advance).

Cancelling an appointment
I understand that there may be circumstances when appointments need to be changed or cancelled. As a sign of respect and commitment to the counselling process, I ask that you understand that being a sole trader means that my income is based on trading my time for income, and therefore cancellations and changes that are not made with at least 48 hours notice (allowing clients on the waiting list to take your spot), will incur a cancellation fee of $80.   

 

If you do not attend your appointment and you do not initiate phone contact, the full appointment fee will be charged with no refund offered. 

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If contact IS made within 48 hours notice of the appointment time, no penalty wil be applied to your account. 

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I thank you for respecting my time, as I have 3 children and all time I spend with you and with them is precious.